Privacy policy
Your trust matters to us. This policy explains what personal information Wobbo Toys collects, how we use it, who we share it with, and the choices you have. Wobbo Toys is operated by RBS Ecom Pty Ltd.
Information we collect
Information you give us: your name, email, phone number, billing and shipping address, order details, and anything you include when you contact us.
Information collected automatically: device and browser details, IP address, pages viewed and how you use the store, gathered through cookies and similar technologies.
Information from partners: our ecommerce platform, payment processors and shipping providers may share limited details needed to process and deliver your order.
How we use your information
- To process, deliver and support your orders.
- To send order and delivery updates.
- To send marketing about our products, where you have opted in. You can opt out at any time.
- To detect and prevent fraud and keep the store secure.
- To understand and improve how the store performs.
- To meet our legal, tax and accounting obligations.
Who we share it with
We share information only with trusted providers who help us run the business, including our ecommerce platform (Shopify), payment processors, analytics providers, and shipping and fulfilment partners. They may use it only to perform services for us. We do not sell your personal information. We may also disclose information where required by law.
Marketing emails and SMS
If you opt in, we may send you marketing by email or SMS. You are only added with your consent, we comply with the Australian Spam Act, and you can opt out at any time using the unsubscribe link in an email or by replying STOP to a text. Message and data rates may apply to SMS.
Payments
Payments are processed securely by our payment providers over encrypted connections. We do not store your full card number on our servers.
Cookies and tracking
We use cookies to keep your cart working, remember preferences, and measure performance. You can control cookies through your browser settings, though some features may not work without them.
Overseas disclosure
Some of our providers store and process data outside Australia, including in the United States, Canada, Ireland and Singapore. Where we transfer information overseas, we take reasonable steps to ensure it stays protected to the standard required by applicable law.
Data security and retention
We take reasonable technical and organisational steps to protect your information, and we keep it only as long as needed to provide our services and meet legal, tax and accounting obligations, after which it is deleted or anonymised. No method of transmission over the internet is perfectly secure, but we work hard to safeguard your data.
Your rights
You can ask us to access, correct or delete your personal information, or to stop sending you marketing, at any time. Australian customers are protected by the Privacy Act 1988 and the Australian Privacy Principles. Depending on where you live, you may also have rights under laws such as the GDPR or the CCPA. To make a request, email support@wobbotoys.com.
Children
Our store is intended for adults purchasing toys. We do not knowingly collect personal information from children.
Complaints
If you have a concern about how we handle your data, contact us first at support@wobbotoys.com and we will do our best to resolve it. Australian customers may also contact the Office of the Australian Information Commissioner.
Changes
We may update this policy from time to time. The latest version will always be posted on this page.
Contact
Questions about privacy? Email support@wobbotoys.com.