Shipping Policy

Last updated 28 July 2026

Getting Wobbo to your door safely is the last step in looking after you, and we take it as seriously as the rest. Please read the timing below carefully so you know exactly what to expect before you order.

Order processing

We prepare and dispatch orders within 1 to 3 business days. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery time

After dispatch, delivery usually takes 7 to 20 business days, fully tracked the whole way. Where your order lands in that range depends on where you are:

• Metro and city areas, based on your Australian postcode or United States ZIP code, are usually at the faster end of the range.
• Regional, rural or remote areas, or addresses a long way from a major international airport, take additional time and can occasionally run beyond the 20 business day estimate.

All times are business days

Every processing and delivery estimate on this page is given in business days. Business days exclude weekends, public holidays, and any events outside our control such as carrier delays, customs and quarantine processing, severe weather, or other emergencies. These estimates are a guide, not a guarantee.

Total time from order to delivery

As a rough guide, allow around 8 to 23 business days from placing your order to delivery for most locations, and a little longer for regional and remote addresses. If you need it by a certain date, email us first and we will give you an honest answer.

Where your order ships from

Wobbo Toys is an Australian brand. To keep prices fair while we are a small team, current stock is dispatched from our fulfilment partner and sent to you fully tracked from door to door.

Shipping cost

Your shipping cost is calculated and shown at checkout before you pay, so there is never a surprise at the door. Any free shipping or promotional offer will be shown clearly at the time.

Tracking your order

As soon as your order ships you will receive a confirmation email with a tracking link. Please allow up to 48 hours for the first tracking scan to appear after dispatch.

PO boxes and parcel lockers

We can usually deliver to PO boxes and parcel lockers. Just enter the address as normal at checkout.

Import duties and taxes

Australian orders carry no additional duties. International orders, including to the United States, may be subject to local import duties or taxes set by your country. Where these apply and are not collected at checkout, they are the responsibility of the recipient. If you are unsure, email us before ordering and we will help.

Incorrect or incomplete addresses

Please double check your delivery address, postcode or ZIP code at checkout. We cannot be responsible for orders delayed or returned because of an incorrect or incomplete address supplied by the customer, although we will always do our best to help recover a parcel.

Delayed, lost or damaged parcels

If your tracking has not updated for a while, or your parcel arrives damaged, email support@wobbotoys.com with your order number. We will investigate with the carrier and make it right with a resend or a refund. Please allow the full delivery window, including any regional or emergency delays, before a parcel is treated as lost.

Questions

Email support@wobbotoys.com or call 1800 652 001 and a real person will help you track anything down.